As a leader most of us are always trying to live our core values and treat people the way they would like to be treated. When we evaluate employees, we look at two things. 1) Does the employee embody a company’s core values? Do they consistently and impactfully demonstrate behaviors that exemplify the core values…
Whether you are an Executive Assistant or an Executive who has support from this role, leaders know that Executive Assistants (EA) play a vital role in the success of any organization because their function is to support an executive’s optimal performance. The importance of the relationship between an executive and their assistant can’t be underestimated….
As leaders we hate to quit. Just the thought of “giving up” makes us cringe. It might be the feeling we are giving up on a person, or giving up on a goal or initiative; either way, leaders don’t like to feel like they haven’t given all their efforts towards something or someone who is…
As a leader one of the foundational aspects of working with others is knowing yourself. Recently I was involved in a situation where I had to make a decision that was fraught with complications and a nebulous outcome based on many factors. The guiding principle of my decision was based on the Sun Tzu proverb…
When I first joined Assured Strategy, as a new coach I had the opportunity to observe a client retreat. This was a two-day executive team leadership & strategy engagement, led by David Chavez, CEO. On the morning of the first day, this exec team showed signs of uncertainty. They were tentative and certainly not on…
Is your bottom line affected by workplace conflict and managing employee drama? Harvard Business Review published a RHR study that showed poor performing executive teams decrease employee engagement scores by 42%! A task management software company published estimates that office workers spend more than two and a half hours per week trying to resolve conflict,…
I recently watched a presentation by Brene Brown (author/motivational speaker) where she discusses the myths of vulnerability in leadership. As business coaches, one of the first things we do with executive teams is have them read The 5 Dysfunctions of a Team by Patrick Lencioni, so the team can begin to gain deeper trust with…
Time and time again as coaches we run into examples in business where leadership hasn’t communicated the “why” of a mandated change and/or isn’t holding staff accountable to implementing a new process fully. Often major decisions haven’t been filtered through the lens of a company’s strategy. If you don’t have alignment throughout your organization and…
Although your customer service approach might be in place, all businesses experience failure points. All of them, manufacturing or service, large or small, it’s the nature of operating an organization. Are you aware of weaknesses in your business? And service industries, you don’t get off so easily, you experience just as many internal and external…
Symptoms of employee burnout costs over 300 Billion dollars per year in health care related expenses. Companies lose 15.4 Million working days a year to employees calling out “sick”. Often employees are silent and don’t discuss openly their feelings of burnout because they don’t want their supervisor to interpret their fatigue as a lack of…